Refund Policy – Yarelighting
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Refund Policy

 

1. Order Cancellation

Orders Not Yet Shipped:

Within 24 hours of purchase: Full refund.

After 24 hours but before shipment: A 5% handling fee of the total order amount will be deducted.

Orders Already Shipped but Not Yet Delivered:

These will be processed as returns, and a 15% restocking fee will be deducted from the refund.

2. Return Policy

We accept returns and exchanges within 30 calendar days from the day after the product is received. Returns will not be accepted after 30 days.

To be eligible for a refund, the product must:

  • Be unused, undamaged, and in its original packaging.
  • Not have been installed.
  • Returns within 30 Days

If the product has any manufacturing defects, you may return it for a 100% refund, and we will also reimburse your return shipping cost.

Returns for Personal Reasons

Examples:

You don’t like the product.

  • The size doesn’t fit your needs.
  • You don't like the color
  • Inappropriate space
  • You want to cancel the order after it has shipped.

In such cases:

A 15% storage/restocking fee will apply.

You will also be responsible for the return shipping cost.

Returned items must be in their original, resalable condition and packaging.

Once we confirm that the product is unused and undamaged, the original outbound shipping cost will also be deducted from your refund.

Example:

If your original order total was $600, and you are returning it for personal reasons:

You would cover the return shipping cost (e.g., $100)
After we receive and inspect the item, your refund would be $410
(Total minus $100 outbound shipping and $90 restocking fee)

If the return is due to a quality issue, we will cover all return shipping costs.

Note: Please notify us of any manufacturer defects or shipping damage within 48 hours of delivery. Include photos and videos for verification.

3. Refund Processing

How to Process a Return:

Initiate Your Return

  • Reply to your order confirmation email.
  • Specify the items to return (product name, SKU, or product link).
  • Include your reason and preference (refund or replacement).

Packaging Requirements

  • Products must be unused, undamaged, and in original packaging.
  • Include all parts, materials, and documentation.

Shipping Instructions

  • Take photos of the package inside and out before shipping.
  • Use an insured, trackable shipping service.
  • You are responsible for shipping costs upfront. If the return is due to a product issue, we’ll refund the shipping after verification.
  • If using "Signature Required," ensure the courier allows signing on the delivery notice.
  • After shipping, send a photo of the shipping receipt and tracking number to: support@yarelighting.com

Refund Timeline

  • Once the return is received and verified as unused and undamaged:
  • Refunds will be processed within 1–3 business days.
  • A confirmation email will be sent once completed.
  • Refunds will be issued via the original payment method (credit/debit card, etc.).
  • It may take 3–5 business days for the refund to appear in your account.

Note: Refunds will not be issued if we do not receive the returned product, or if it is refused upon delivery and destroyed by the shipping carrier.

4. Exchanges

  • Exchanges are treated as a return + new purchase.
  • Custom products are not eligible for exchange.

5. Custom Orders

Orders for custom-made items cannot be canceled after production has begun.

Custom items include:

  • Custom height
  • Custom size
  • Custom color
  • Custom components

6. Contact Information

If you have any questions or concerns, please don’t hesitate to reach out:

Email: support@yarelighting.com

Phone: +1（212）380-7263

 

1.Cancellation Policy


We understand that you may change your mind, so we offer a flexible cancellation policy designed to meet your needs while maintaining operational fairness.

  • Orders Not Yet Shipped:

If you cancel within 24 hours of placing your order, you will receive a full refund.

If more than 24 hours have passed but the item has not yet shipped, a 5% handling fee will be deducted from the refund.

  • Orders Shipped But Not Yet Delivered:

These orders will be processed as returns, and a 15% restocking fee will be deducted from the refund. If you have special circumstances, please contact our customer service team—we will do our best to accommodate your request.

2.Return Policy


We offer returns and exchanges within 30 calendar days starting from the day after you receive your product. Returns will not be accepted after this period.

To be eligible for a refund, returned items must meet the following conditions:

  • Unused, undamaged, and in the original packaging.
  • Not installed or altered.

Returns Within 30 Days:

If the product has a manufacturing defect, you will receive a full refund, and we will cover the return shipping cost.

If you are returning the item for personal reasons (e.g., you don’t like it, wrong size, wrong color, doesn’t fit your space, or you cancelled after shipment):

  • A 15% restocking fee will apply.
  • You are responsible for return shipping costs.
  • The product must be in resalable condition with original packaging.
  • After inspection, the original outbound shipping fee will also be deducted from your refund.

Example:
If your original order total was $600, and you are returning it for personal reasons:

You would cover the return shipping cost  (e.g., $100).

After we receive and inspect the item, your refund would be $410(Total minus $100 outbound shipping and $90 restocking fee).
If the return is due to a quality issue, we will cover all return shipping costs.

Please Note:
If the product is defective or damaged during shipping, please contact us within 48 hours of delivery and provide photos or videos for verification.

3.Refund Process


To ensure a smooth return process, please follow these steps:

Initiate a Return:

  • Reply directly to your order confirmation email.
  • Specify the product(s) you wish to return (name, SKU, or product link).
  • Provide the reason for return and your preference (refund or exchange).

Packaging Requirements:

  • Products must be unused, undamaged, and in original packaging.
  • Include all accessories, materials, and documentation.

Shipping Instructions:

  • Take photos of the internal and external packaging before shipping.
  • Use a tracked and insured shipping method.
  • You are responsible for return shipping costs initially. If the return is due to a product issue, we will reimburse shipping after verification.
  • If a "signature required" service is used, confirm with the carrier that signing upon delivery is allowed.
  • After shipping, email a photo of the shipping receipt and tracking number to: support@yarelighting.com

Refund Timeline:

  • After receiving and inspecting the returned product, we will process your refund within 1–3 business days.
  • You will receive a confirmation email once the refund is processed.

The refund will be issued to your original payment method (credit/debit card, etc.) and may take 3–5 business days to appear in your account.

Please Note:
No refund will be issued if we do not receive the returned item, or if it is refused and destroyed by the carrier.

4.Exchanges

  • Exchanges are handled as a return followed by a new purchase.
  • Custom products cannot be exchanged.

5.Custom Orders
Custom orders cannot be cancelled once production has begun.

Custom products include but are not limited to:

  • Custom height
  • Custom size
  • Custom color
  • Custom components

If you have questions or need adjustments regarding a custom order, please contact customer service—we will do our best to assist you.

We are always here to listen and willing to work with you to find a solution. If you have any questions or need assistance, please contact us at  support@yarelighting.com